A common issue is letters and numbers that look similar. Notably, I, l, and 1.

  • Capital I as in India.
  • Lowercase l as in leopard. We do not use this letter in our codes.
  • The number 1. We do not use this number in our codes.


Another reason may be that you have a used textbook and the code is no longer valid. You may also purchase course access only.


Users may also have a duplicate account. If you receive a message that the access code is associated with another account, then check to make sure you are signed in to the correct account.


For access codes inside printed textbooks, when contacting support, please provide the access code you tried entering by copying and pasting, along with a picture of the code from your book.


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